Project Foodbox

Snapshot

What they do

Project FoodBox connects eligible individuals to food benefit programmes. A landing page establishes whether someone qualifies based on where they live and who insures them, then routes those who do through a structured registration flow. Intake runs in both English and Spanish.

Where this stands

A scoping engagement has been agreed and is being set up. Earlier work for them is already live.

The relationship

Nov 2025

An intake-form workflow delivered: landing-page pre-qualification and a Spanish-language form.

Apr 2026

Re-engaged on a larger question — how their platform, their contact centre system and their eligibility systems should fit together.

20 Apr 2026

A working session with their team, which established what was actually wrong underneath.

May 2026

A scoping engagement agreed, aimed at establishing current-state visibility before anything is built.

Where they started

The same person could exist several times over across their systems, with nothing reliably tying those records to one another. Identity had fragmented, and every system held a slightly different version of who someone was.

Underneath that sat a subtler problem. A person and that person's journey through a benefits programme had been modelled as the same thing — so someone who came back a second time was hard to recognise as the same human being on a second journey.

For the agents working cases day to day, this showed up as gaps: the information needed to help someone was spread across systems that did not agree with each other.

What we delivered

An intake path that pre-qualifies applicants before they invest time in a form, delivered Nov 2025 and running since
A Spanish-language intake form, so the service meets applicants in their own language
A working session that named the underlying problems rather than treating the symptoms: fragmented identity, person and journey conflated, and the gaps those two leave for agents

What changed

The prior work means applicants find out whether they qualify before filling anything in, and can do it in Spanish — a service that reaches people it would otherwise have turned away at the door.

The larger change so far is diagnostic. What presented as an integration problem turned out to be a modelling problem, and naming that has redirected the work towards establishing what is actually true in their systems before building anything on top of it.